It answers from the pages, terms and documents you marked. It does not answer from the model's general knowledge or from material you have never seen.
If the material has no answer, the widget's job is to say so plainly and pass the question to a person. As a by-product you see what the knowledge base is missing.
Contracts, guarantees, lead times, custom quotes. You list what the widget does not discuss on its own, and a question like that goes to a sales rep instead of turning into a guess.
You ask your own awkward questions and see the answers before any visitor does. Anything you are not happy with is fixed before the widget goes live.
We are responsible for the widget staying within your material and saying when the data runs out.
You are responsible for the content of that material. If there is a mistake or an out-of-date condition in it, it will end up in an answer: the widget does not fact-check your texts, it sticks to them. That is why we do not promise error-free answers and do not claim certifications we do not hold. What the tool does not do at all is listed on a separate page.
Honest about the limits
Nobody knows about you as it is, and on top of that you are being modest
Generative AI may well be the most important technology of our time.
To get the real value out of AI, the work has to be designed for it from the start rather than bolted on afterwards.
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.