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Features of a chat for your website

What the behavior of a chat is made of

There is one widget on the site, but on the home page, on a service page and on a pricing page it has to behave differently. Below is what you set for each of those pages.

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A person laying four printed website page mockups out on a table

Page-by-page behavior

There is one widget on your site, but the opening message, the boundaries of the conversation and the follow-up questions are set separately for each page that matters, by address mask

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Answers from your site

The chat on your website answers from the pages and the knowledge base you approved. Where the data runs out, it is built to show the gap and pass the conversation to a person, not to paper it over with confident text

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Understanding the need

A visitor often arrives without a brief. The chat on your website helps describe the task in the customer's own words and suggests a next step from what you actually offer

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Handoff to your team

You set the moment a conversation goes to a person, and you decide what the sales rep sees: the page, what the visitor was asking for, what has already been explained and what is still unknown

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In other people's words

On customers, conversation and machines

Ian Koniak

Ian Koniak

International B2B sales coach

Focus on making your customer as successful as possible, and your own success will follow.

Marc Benioff

Marc Benioff

Co-founder and CEO of Salesforce

Agentic AI is a new model of work, a new model of productivity and a new economic model.

Nikolay Velizhanin

Nikolay Velizhanin

on promotion and sales

Nobody knows about you as it is, and on top of that you are being modest

Set up the first conversation on the page that matters to you

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Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.

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