What to gather in advance
You do not need to build a separate knowledge base from scratch
Registration is free and takes a couple of minutes: the website address, an email, and following the link in the message. After that your account opens.
Pages, terms, a price list and answers to common questions that you have already written. You do not need to build a separate knowledge base from scratch, you mark what it may answer from.
List the subjects the widget does not discuss on its own, and walk through the conversation as a visitor. Anything you are not happy with is fixed before the widget is switched on.
The ready code appears in your account. It goes on your pages as a script tag, and you do not have to rebuild the markup.
Personal communication between people, or between a person and a bot, is becoming the future of communications.
Good marketing makes the company look smart. Great marketing makes the customer feel smart.
The future of talking to customers is engaging through every channel there is: phone, email, chat, the web and social networks.
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.