The future of talking to customers is engaging through every channel there is: phone, email, chat, the web and social networks.
To get the real value out of AI, the work has to be designed for it from the start rather than bolted on afterwards.
Personal communication between people, or between a person and a bot, is becoming the future of communications.
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.