A website address, material, the boundaries of the conversation and one line of code. The order and the amount of work on your side.
Descriptions of services and products you have already published. There is no need to rewrite them separately for the chat.
The things you explain on the phone and by email every week. Written down once, they get answered in the conversation.
Pricing logic, the order of work, policies and guides. An uploaded file becomes a source in the same way a page does.
If a conversation regularly runs into a question the material does not cover, you know what to add next.
There are no script branches to build and maintain. What changes is the material itself, not a flowchart.
With a scripted bot you first write a tree of answers, and the tree goes out of date sooner than the site does. Here it is the other way round: you mark the material it may answer from, and you update it in the same place you always did. Anything you did not put into the base, the conversation does not know, and it says so plainly.
It helps to understand which source covers what: then it is clear what the base is missing when a conversation runs into a gap.
The scope of work, what is included and how the options differ
come from descriptions that are already on the site.
The order of work, the timing, what is needed from the customer
are explained from your terms rather than from general assumptions.
Your terms change, so you fix the page or the document. The next answer is built from the updated version, and there is no separate script to rewrite.
The first pass takes no more than an evening,
after that the base grows as questions come up.
Pages of the site, answers to common questions, terms and files it is allowed to answer from.
You ask your own awkward questions and see what the widget answers with and where it is empty.
You add what was missing. Every piece of material added closes its own circle of questions.
Terms change, you update the same material. A mistake in it will end up in an answer, so checking it is on you.
Mark the material and see what the widget answers to your own awkward questions.
Create your account, mark the material and see where the conversation answers to the point and where it runs into a gap.
How common this already is
A website address, material, the boundaries of the conversation and one line of code. The order and the amount of work on your side.
How it differs from a live chat and a scripted bot, and how payment, data and the handoff to a sales rep work.
Cases where a conversation is too early or pointless, and the subjects that always go to a person.
Personal communication between people, or between a person and a bot, is becoming the future of communications.
The future of talking to customers is engaging through every channel there is: phone, email, chat, the web and social networks.
Everyone assumed that people who have vibe were given the ability to code. What actually happened is that people who can code were given vibe
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.