Limitations

What it will not do

An assistant that answers everything is an assistant that guesses. This page is the other half of every promise on this site: where SellerChat stops, why it stops there, and what that means for the conversations on your website.

Create your account

All capabilities

No page on this site claims a conversion figure, a revenue lift or a guaranteed outcome.

Inside the boundary

What it does well

All of it rests on one thing: the material you give it, and the willingness to say when that material is silent.

Answers from your own content

Pages, documents and answers you supplied. If your site explains it, the assistant can explain it in a conversation.

Opens the conversation in context

It knows which page the visitor is reading and opens on what that page is about, rather than with the same greeting everywhere.

Works out what is actually needed

It asks what it needs to point a visitor at the right next step, instead of running a fixed script to the end.

Writes the handover brief

When a person takes over, they get the page, the question, the answer given and the gap, marked as a gap.

What it must never promise

It will not say

A price, a term or a date that is not published on your site

That something is in stock, available or bookable, unless your material says so

Legal, medical, financial or tax advice

That a result is guaranteed, on your behalf or on ours

Anything about a person it has not been told

It will say instead

That the answer is not published, and who can give it

What it does know, plainly, without padding around the gap

What it would need in order to answer properly

That a person should take this one, and then hand over

Answering carefully

When it slows down instead of answering

Not every question deserves a fast answer. These are the shapes where a confident reply is the wrong reply.

The material is ambiguous

Two of your pages say different things. The assistant says what each of them says rather than picking a winner.

The stakes belong to you

Discounts, exceptions, deadlines and commitments are yours to make. It describes the usual case and moves on to a person.

The question is about someone specific

Anything about an existing order, account or case needs a system it deliberately does not have access to from a marketing page.

The visitor asked for a person

Asking twice is not a qualification step. If someone wants a human, keeping them talking is a failure, not a save.

When it hands over

A handover is a normal outcome of a good conversation, not a failure of one.

The answer is not published

The visitor asked something your site does not say. The assistant says so, collects the question and passes it on.

The decision is a commercial one

Terms, exceptions and negotiations reach a person with the context already written down.

The visitor is ready

When the next step is a call, a viewing or a meeting, the conversation stops being useful and the person takes over.

Something went wrong

If the assistant cannot make sense of the request, it says that rather than producing a confident answer to a question nobody asked.

What quality depends on

It is only as good as what you gave it

This is the honest limit and the one most worth acting on. An assistant reading a thin website gives thin answers, and no amount of model quality fixes a page that does not say the thing.

If your pages answer, it answers

Specifics on your site turn into specifics in the conversation. Vague pages turn into careful non-answers.

Gaps stay gaps

It does not fill an unanswered question with a plausible sentence. The gap goes to your team instead.

Outdated material ages the answers

When your published terms change, the answers change only after the material does.

The questions show you the holes

What visitors ask and it could not answer is the most useful list your website will ever get.

Data boundaries

Plain statements about how the conversation is handled. Anything that needs a legal position is on the legal pages, not here.

It reads what you gave it

The assistant works from the material you connected. It has no access to your internal systems from a marketing page.

The visitor decides what to leave

Contact details are given by the visitor in the conversation. Nothing is taken from them without them typing it.

This site is not the product

The pages you are reading are a marketing site. Accounts, settings and stored conversations live in the client account.

The documents say the rest

The privacy policy, the cookie policy and the terms of service carry the wording that has been reviewed. This page does not paraphrase them.

Questions about the boundaries

Can it be made to answer anything?

It answers from the material you connect. Broadening what it answers means broadening that material, not loosening the rule about inventing.

What happens when it does not know?

It says that the answer is not published, asks what would help a person reply, and hands the conversation over with that context written down.

Will it argue with a visitor?

No. Where your material is ambiguous it reports the ambiguity instead of resolving it, and a person decides.

Does it replace the team?

No, and nothing on this site claims that. It handles the first exchange and writes the brief; the decisions stay with people.

Can I see what it could not answer?

Yes. The conversations are visible in the client account, and the unanswered questions are the most useful part of them.