It starts with what should come at the end: name, phone number, comment. Someone who is still working things out never reaches it.
Not everyone is ready to write first, and at night and at weekends there is nobody to write to. The initiative stays with the visitor, and often that is where it ends.
A tree of buttons covers the cases its author thought of. Everything else runs into the menu, and the person leaves feeling misunderstood.
A model answering from general knowledge sounds confident and can promise something you do not have. Sorting that promise out afterwards falls to you.
What we needed was not another universal chat, but a tool that knows where the visitor is standing and what is on their mind right now.
That led to two decisions. First: behavior is set separately for each page that matters, so the opening message is on subject rather than a stock "How can I help?". Second: the source of answers is the material the site owner approved, and everything outside it goes to a person along with the context of the conversation.
A described task instead of an empty inquiry
Good marketing makes the company look smart. Great marketing makes the customer feel smart.
Focus on making your customer as successful as possible, and your own success will follow.
Everyone assumed that people who have vibe were given the ability to code. What actually happened is that people who can code were given vibe
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.