Instead of a queue, SellerChat holds a real conversation, takes the common questions off your team, gathers the details you need and routes the rest carefully, answering only from your own content.
Asks what kind of request it is, for example a hookup, a move or a billing question, which property it concerns and how urgent it is, so that the request is clear.
Explains your services, hookups and basic billing questions from your own pages. Where the material has no data, it is built to say so plainly.
Gathers the details and the contact information and hands the conversation to the right team.
Assistant on your website
Service page
A stream of inquiries, the same questions about hookups, moving and bills. SellerChat answers them from your website, clarifies the request and routes everything that needs a person to the right team. Where the material has no data, it is built to say so plainly and pass the question to a person.
No integration project and no development sprint. You point it at your content, paste one snippet, and it starts answering.
It studies your services, your hookup process and your FAQ, the answers your service desk gives every day.
One line of code on your pages. You do not have to rebuild the site.
Customers get an answer from your material, and the chat records the type of request, the property and how urgent it is.
The conversation reaches your team with its context: what the person asked, what has already been explained and what is still unknown.
A visitor's question comes up before they are ready to leave contact details. The conversation answers it from your material, and everything else goes to a team member.
Create an account, gather your service material, and the conversation will answer from it
while routing inquiries to your team.
How the chat answers, what it records and when it brings in a person.
It answers only from your content. Where the material has no data, it is built to say so plainly.
The type of request, the property, how urgent it is and contact details, everything your team needs for a hookup, a move or a billing question.
A website address, a confirmed email, material for the knowledge base and one line of code on your pages. The ready code appears in your client account together with the estimate.
In this field a wrong answer costs more than no answer at all. The list of subjects you mark as going to a person usually looks like this.
The widget does not discuss amounts, arrears or recalculations: that is the customer's personal data.
The widget names no restoration time and promises no crew visit.
Specific figures and eligibility for a discount are confirmed by a person against the paperwork.
The causes and consequences of a fault are determined by a specialist on site.
Everyone assumed that people who have vibe were given the ability to code. What actually happened is that people who can code were given vibe
The future of talking to customers is engaging through every channel there is: phone, email, chat, the web and social networks.
Nobody knows about you as it is, and on top of that you are being modest
Set up the first conversation on the pages that matter: what to explain, which questions to ask, when to stay quiet and what to pass to your team.